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Why did Rayburn Tours need to change insurance providers?

“Quite simply, policy prices were on the rise, and when we needed to include additional cover for COVID-19 related scenarios, it was clear that we could no longer offer our schools value for money with our existing insurer. There were also gaps in coverage on the existing policy, the requirement for a costly GP approval letter when travelling with pre-existing medical conditions and rising excess when making claims. COVID-19 changed the future of travel, and in terms of insurance, things were getting too complex for us and our schools. We needed to find a solution to keep things simple.”

We assume that these were some of the reasons for choosing to work with Aviva?

“Absolutely! They covered off our major challenges with ease and in simple terms everything is covered unless it explicitly states otherwise in the policy. Both our respective businesses acknowledged very early in the pandemic that there was an urgent need to adapt; it was a perfect pairing of brands. We’ve come together and successfully collaborated to provide a formidable insurance policy for schools.”

Kelly Wigley, Rayburn Tours Head of Operations and Customer Relations.

Graham elaborates

• By working with schools and youth groups, we have to accept that no two tours will be the same and that the breadth of potential activities would be part of the course – so these had to be covered as standard.
• Through ongoing dialogue with Rayburn, we also all agreed that pre-existing conditions needed to be covered without costly and time consuming hoop jumping. So if someone has discussed a medical condition with a medical professional and is deemed fit to travel, no advance declaration or paperwork is required.
• COVID-19 – what can we say? It was a given that we had to include cover if COVID-19 interrupts travel. If you can’t travel because you test positive for COVID-19 or have been instructed to self-isolate, you’re covered. If you test positive on tour and require medical treatment or an extended stay, you’re covered.
• As a broker to one of the leading insurers in the UK, we commit to conducting ourselves impeccably. It was clear and apparent that Rayburn shared these values.

Graham Meskell, David Roberts & Partners Insurance Brokers