Youth & School Group Concert Tours to Sorrento

FAQs about this tour

Find the answers to some of our most frequently asked questions.

• Can I talk to Rayburn Tours whilst out on tour?

  Yes, a 24-hour emergency phone number will be provided in your final documents pack and one of our experienced members of staff will be happy to help with any problems you have whilst out on tour.

• What happens if we are unable to complete our planned excursion on our school trip to Italy?

  With excellent local knowledge, our internal Italian specialists, in conjunction with our Italian agents, will also be on hand to discuss alternative excursions and activities and changes to your itinerary should they be required. Experience has shown us that, during times of disruption, with some minor changes we are able to carry out the majority of our itineraries.

• Is all of your accommodation audited in advance?

  Yes, all of our accommodation is audited prior to us offering it to a group. The criterion of these audits is governed by the School Travel Forum (STF). It is important to remember that each country is governed by their own standards and laws and these may differ from UK law. However, we require our accommodation to meet our standards as a minimum. We work with the hotels and agents to endeavour to ensure that our standards are met.

• What happens if there is a volcanic eruption whilst we are in Italy?

  Throughout your tour you will have 24-hour access to a member of our team, if you do have any concerns or require any assistance. We also have a strong relationship with our agent in Italy, therefore in the event of any disruption to your tour we will liaise with them promptly to ensure that they can offer us all the local support and assistance we need. This local knowledge and direct communication means that in the event that you are directly affected by an eruption we will be on hand to offer a calm, efficient evacuation to safety, if required. We have access to accommodation in different locations, should your group need to be relocated.

  Should your return be affected we will be on hand to offer support and assistance until your group is safely back in the UK. We have 24-hour contact available with the majority of airlines and we have experienced the high level of support they offer during the repatriation process. Please be assured that your tour is in safe hands and that the safety of our groups is our top priority. Additionally, please do not hesitate to contact us if you have any further queries or require any additional information at this stage.