Multi-Sport Tours to Greece

FAQs about this tour

Find the answers to some of our most frequently asked questions.

• What if the weather is bad on tour and we have to change our itinerary?

  It’s no problem at all! If you are accompanied by a Rayburn Tours representative they will be happy to help. Alternatively, call us on the 24-hour emergency line. We will advise on all excursions where necessary, however, it may not always be possible to reschedule all activities in bad weather.

• What happens if our return flight is delayed or cancelled?

  In the event that your flights are cancelled or delayed by the airline, then the airline will offer us an alternative flight for your group and payment under the delayed departure section of your insurance may be applicable. Airlines operating from within the EU are subject to EU Directive Regulation 216/2004, under which airlines do have certain responsibilities for passenger welfare in times of delays and cancellation. Delay and cancellation compensation also forms part of these regulations and may be applicable dependent on specific criteria.

  Most insurance policies will cover delayed flights and in the first instance party leaders would need to call the insurance company for further details. For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.

  We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.

• What does our insurance cover us for?

  Our insurance providers offer comprehensive cover to our groups for the duration of their tour and is tailored specifically for schools, with specialist insurance policies for individual tour types. As with any insurance cover, it is vital that you read through the terms and conditions and that you declare any relevant information as requested. Please see our insurance page for further information and to see what is covered. For groups opting to take their own insurance, we highly recommend that you read all inclusions and exclusions prior to departure.

• Is all of your accommodation audited in advance?

  Yes, all of our accommodation is audited prior to us offering it to a group. The criterion of these audits is governed by the School Travel Forum (STF). It is important to remember that each country is governed by their own standards and laws and these may differ from UK law. However, we require our accommodation to meet our standards as a minimum. We work with the hotels and agents to endeavour to ensure that our standards are met.